The Bootle Promise
Stainless steel, glass, and every moving part. Covered for up to 10 years against manufacturing defects.
Your Bootle is covered from day one, and the cover transfers with the bottle if it changes hands.
| What's covered | |
| Stainless steel — corrosion, rust, structural failure | 10 yr |
| Glass — thermal crack | 10 yr |
| Vacuum insulation loss | 10 yr |
| Mechanical parts — threads, locking, springs | 5 yr |
| Two seal replacements | ✓ |
| Shipping on all claims | ✓ |
| Not covered | |
| Accidental damage (drops, impacts) | — |
| Glass impact breakage | — |
| Cosmetic wear & powder coating | — |
| Straps, bags, accessories | — |
Frequently asked questions
The Bootle Promise covers manufacturing defects for 10 years: steel corrosion and structural failure, vacuum insulation loss, and borosilicate glass thermal cracks. Caps, bases, and mechanical parts are covered for 5 years, and every Bootle includes two seal replacements. Coverage is automatic from day one, with no registration, and it transfers with the bottle if it changes hands.
A thermal crack originates at the edge of the glass with smooth, curved lines running inward. There is no chip, dent, or star pattern at the origin point. This type of fracture is a manufacturing or material defect and is covered under the Bootle Promise. Impact breakage shows a radial star pattern from a point of contact. That is accidental damage and is not covered. We may ask for photos or the return of your bottle to make this assessment. Bootle's determination is final.
The Bootle Promise does not cover accidental damage, cosmetic wear (scratches, scuffs, dents from normal use), powder coating wear, misuse (freezing sealed bottles, using incompatible liquids), dishwasher damage against care instructions, glass impact breakage, products purchased from unauthorised sellers, or modified products. See the care guide for tips on keeping your Bootle in good shape.
Submit a claim on our Support page. You'll need your order number, email address, and a description of the issue. Our support team will review your claim within 2 business days. If we need additional information or photos, we'll reach out by email. Approved claims receive a free replacement shipped at no cost to you.